Terms of Service
& Privacy Policy

Service Description

LatenncyTweaks provides remote PC performance optimization services. Our services include Windows configuration, driver tuning, network optimization, BIOS adjustments, and other performance-related modifications applied via remote desktop software.

Specific deliverables for each tier are listed on our services page and may be updated at any time.

Payment Terms

All services require full payment before work begins. We accept PayPal, Stripe, Cash App, Credit/Debit Cards, Amazon Pay, and Klarna. Prices are listed in USD and are subject to change without notice. Once payment is processed, work will begin at the scheduled appointment time.

Chargebacks or payment disputes filed without first contacting us may result in account suspension and forfeit of any future service.

Refund Policy

Refunds are reviewed on a case-by-case basis. You may be eligible for a full or partial refund if we are unable to deliver the agreed-upon service, if our work causes verifiable issues with your system that we cannot resolve, or if you cancel before any work has begun.

Refunds will not be issued once the service has been completed and delivered as advertised. Subjective dissatisfaction with performance results does not qualify for a refund.

Limitation of Liability

LatenncyTweaks performs optimizations to industry-standard practices, but we are not responsible for hardware failures, data loss, or any indirect damages that occur during or after our service. Our total liability is limited to the amount paid for the service.

Optimization results vary based on hardware, software, and individual system configurations. We make no guarantees about specific FPS, latency, or performance improvements.

Service Availability

We strive to be available during posted hours but reserve the right to reschedule or cancel appointments due to unforeseen circumstances. If we cancel, you will be offered a refund or rescheduled appointment.

Termination

We reserve the right to refuse or terminate service to any user at any time, with or without cause. Reasons for termination may include abusive behavior, fraudulent payment, attempted exploitation of our staff or systems, or violation of these terms.

Information We Collect

We collect the following personal information from you when you use our services:

• Discord Username: To identify you, facilitate communication, and deliver personalized services.
• PC Specifications: To tailor our services to your hardware and ensure compatibility.
• Email Address: To communicate with you, confirm your identity, and process payout requests.

For clients who choose Stripe as their payment processing method, we may receive limited information from Stripe, such as your name and email address. We do not have access to your full payment details (e.g., credit card information), as these are handled directly by Stripe.

We do not collect any other personal data unless you voluntarily provide it (e.g., through support inquiries).

How We Use Your Information

We use the collected information solely for the following purposes:

• To provide, maintain, and improve our services.
• To communicate with you, including responding to inquiries and sending service-related updates.
• To verify your identity and prevent fraud.
• To process payouts and fulfill payment requests.

We do not use your information for marketing, advertising, or any unrelated purposes.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following limited cases:

• Payment Processing: If you use Stripe for payouts, we share necessary information (such as your email) with Stripe to facilitate the transaction. Stripe processes this data according to its own Privacy Policy. We only receive your name and email from Stripe for verification purposes.
• Legal Requirements: We may disclose information if required by law, to comply with legal processes, or to protect our rights, safety, or property.
• Service Providers: We may use trusted third-party providers for essential functions (e.g., hosting or email delivery), but they are contractually obligated to protect your data and use it only for the services they provide to us.

Data Retention

We retain your personal information only as long as necessary to provide our services, process payouts, and comply with legal obligations. Once no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

• Accessing, correcting, or deleting your data.
• Objecting to or restricting certain processing.
• Withdrawing consent (where applicable).

To exercise these rights or ask questions about your data, contact us.

If you are in the European Union, you also have the right to lodge a complaint with a supervisory authority.

Privacy Contact

If you have any questions about this Privacy Policy or our data practices, please contact us.

Support Policy

All services include post-service support and assistance. Support may be void if the system is reinstalled, altered, or modified after the service has been completed.

Results Disclaimer

Performance improvements may vary depending on hardware specifications, system condition, age, and individual use cases.